Return & Refund Policy

We want you to be happy with your 2in1Flags order. Please review our return and refund policy below.

14-Day Returns

For eligible products, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at 2in1flags@gmail.com before sending your item back.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting and receiving return authorization may not be accepted.

Please do not send returns to the address shown on your shipping label unless we specifically instruct you to do so. The appropriate return address will be provided with your return instructions.

For any return questions, contact us at 2in1flags@gmail.com.

Custom & Personalized Products

Many 2in1Flags products are created specifically for you using the countries, teams, designs, combinations, or other options you select.

Because these products are custom-made or personalized, they generally cannot be returned or exchanged simply because you change your mind, selected the wrong design, or no longer want the item after production has begun.

Please carefully review your selected flags, teams, design, size, quantity, and other options before placing your order.

This does not affect your rights if your order arrives damaged, defective, incorrectly produced, or materially different from what you ordered.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your item is damaged, defective, incorrectly printed, or you receive the wrong product, contact us as soon as possible at 2in1flags@gmail.com. Please include your order number and, when possible, photographs showing the issue.

We will review the problem and work with you to make it right. Depending on the circumstances, this may include a replacement, reprint, or refund.

Non-Returnable Items

In addition to custom and personalized products as described above, we cannot accept returns of:

• Items that have been worn, used, washed, altered, or damaged after delivery

• Items returned without authorization

• Gift cards

• Final-sale items, where permitted by applicable law

If you're unsure whether your item is eligible for a return, contact us at 2in1flags@gmail.com.

Exchanges

For eligible non-custom products, the fastest way to receive a different item is to request a return of the original item and, once the return is accepted, place a separate order for the new item.

For custom or personalized products, exchanges are generally unavailable unless the product is defective, damaged, or was produced incorrectly.

European Union Right of Withdrawal

If your order is delivered to a consumer in the European Union or another jurisdiction providing a statutory right of withdrawal, you may have the right to cancel or return eligible purchases within 14 days of receiving your order without providing a reason.

Applicable consumer laws may provide exceptions for goods made to the consumer's specifications or clearly personalized. Because many 2in1Flags products are created using the specific flags, teams, designs, or combinations selected by the customer, customized products may not qualify for the statutory right of withdrawal.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.

Refunds

We will notify you after we receive and inspect an eligible return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method, generally within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are generally non-refundable unless the item was defective, damaged, incorrect, or otherwise required by applicable law.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at 2in1flags@gmail.com.

Order Changes & Cancellations

Because custom 2in1Flags products may enter production shortly after an order is placed, contact us as soon as possible if you need to change or cancel your order.

We will make reasonable efforts to accommodate your request. However, once a custom or personalized item has entered production, we may be unable to change or cancel the order.

Contact us at 2in1flags@gmail.com with your order number and requested change.